Data Privacy Policy

Welcome to the website (hereinafter referred to as "this website") of Pro-Americ (hereinafter referred to as "the Company," "Pro-Americ," or "we").

Pro-Americ is committed to protecting and respecting the personal privacy of all individuals who browse and use this website and contact us through it. This Data Privacy Policy is formulated in accordance with the Personal Data (Privacy) Ordinance, Chapter 486 of the Laws of the Hong Kong Special Administrative Region, and explains how we collect, use, store, disclose, and protect your personal data.

In accordance with the Personal Data (Privacy) Ordinance, data subjects have the right to inquire whether the Company holds their personal data and to request access, correction, or updating of such data.

1. Collection of Personal Data

Generally, you do not need to provide any personal data to browse this website.

However, when you use certain functions of this website, such as submitting inquiries, requesting samples, booking consultations, subscribing to e-newsletters, requesting quotes, creating an account, submitting forms, or making purchases, we may collect your personal data, including but not limited to:

(1) Contact and Identity Information

  • Name;

  • Company name (if applicable);

  • Email address;

  • Contact number;

  • Correspondence address;

  • Region.

(2) Account and Order Information

  • Shopify account information;

  • Order history;

  • Shipping and delivery information;

  • Purchase history;

  • After-sales service records;

  • Inquiry and quotation records.

(3) Marketing Preferences

  • Newsletter subscription status;

  • Preferences for receiving promotional information;

  • Language preferences;

  • Categories of products of interest.

(4) Website Usage Data

  • Pages viewed;

  • Click history;

  • Entry and exit pages;

  • Search keywords;

  • Browsing time and frequency.

(5) Device and Technical Information

  • IP address;

  • Browser type and version;

  • Operating system;

  • Device type;

  • Device identifier;

  • Network connection information;

  • Geographical location (if authorized by you).

(6) Cookies and Tracking Technologies

We may collect relevant information through Cookies, Web Beacons, analytical tools, and other tracking technologies to enhance website experience and analyze website performance. For details, please refer to the "Cookie Policy" on this website.

2. Purposes of Using Personal Data

We may use your personal data for the following purposes:

  1. Responding to inquiries, quote requests, and customer service requests;

  2. Processing orders, payments, deliveries, and after-sales service;

  3. Creating and managing customer accounts;

  4. Providing sample requests, consultation bookings, and related services;

  5. Sending order confirmations, logistics notifications, and important service information;

  6. Managing the daily operations and system maintenance of this website;

  7. Improving website functions, product quality, and service quality;

  8. Analyzing website usage and customer needs;

  9. Preventing fraud, abuse, and illegal activities;

  10. Handling complaints and disputes;

  11. Fulfilling legal, regulatory, and compliance obligations;

  12. Retaining internal records, conducting audits, research, and data analysis;

  13. Sending marketing information and updates to you with your consent.

3. Direct Marketing

With your consent, we may use your personal data, including:

  • Name;

  • Email address;

  • Phone number;

  • Address;

  • Past purchase and browsing history;

  • Marketing preferences,

to send you information about Pro-Americ products, offers, promotional activities, new product information, exhibition events, electronic newsletters, and other relevant information.

Such promotional information may be sent through the following channels:

  • Email;

  • SMS;

  • Phone;

  • Instant messaging tools;

  • Online advertisements;

  • Social media advertisements;

  • Website notifications.

You may stop receiving promotional information at any time by following the unsubscribe instructions in the relevant message, or by contacting us to request to opt-out.

4. With Whom We Share Your Personal Data

Unless legally required or otherwise stated in this policy, we will not sell your personal data.

To provide services and operate this website, we may disclose relevant data to the following parties:

(1) Service Providers

Including but not limited to:

  • Shopify platform service providers;

  • Website maintenance and development companies;

  • Cloud storage service providers;

  • Email service providers;

  • Marketing service providers;

  • Data analytics service providers;

  • Payment service providers;

  • Logistics and delivery service providers;

  • Customer service support providers.

(2) Professional Advisors

Including:

  • Lawyers;

  • Auditors;

  • Accountants;

  • Insurance consultants;

  • Compliance consultants.

(3) Government and Regulatory Bodies

We may disclose relevant data if required by law, court order, or regulatory requirements.

(4) Fraud and Security Protection

If necessary, we may disclose data to relevant third parties to prevent fraud, protect the Company's interests, and maintain user and public safety.

5. Third-Party Websites and Services

This website may contain third-party services or links, including but not limited to:

  • Shopify;

  • Google;

  • Google Analytics;

  • Google Maps;

  • Facebook;

  • Instagram;

  • YouTube.

When you use the aforementioned third-party services, their data collection and processing methods will be governed by their respective privacy policies. This policy does not apply to such third-party websites or platforms.

6. Data Security

We will take reasonable technical and administrative measures to protect your personal data, including but not limited to:

  • Access control;

  • Password protection;

  • Firewall systems;

  • SSL encryption transmission technology;

  • System monitoring and updates;

  • Employee confidentiality requirements.

However, no data transmission over the Internet can be guaranteed to be absolutely secure. Therefore, we cannot guarantee 100% security of data transmission, and you must bear the relevant risks.

7. Retention of Personal Data

We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by legal and regulatory requirements.

When the data is no longer needed, we will take reasonable steps to delete, destroy, or anonymize it.

8. Your Rights

In accordance with the Personal Data (Privacy) Ordinance, you have the right to:

  • Inquire whether the Company holds your personal data;

  • Request access to such data;

  • Request correction of inaccurate data;

  • Update personal data;

  • Withdraw previously granted marketing consent;

  • Request to cease using your data for direct marketing purposes.

The Company may charge a reasonable administrative fee for processing data access requests in accordance with the Personal Data (Privacy) Ordinance.

9. Updates to the Privacy Policy

The Company reserves the right to amend this Data Privacy Policy at any time without prior notice. Any updated version will be published on this website.

Your continued use of this website after any amendments indicates your acceptance of the revised content.

10. Contact Us

If you have any questions about this Data Privacy Policy, or wish to access, correct, update, or delete personal data, or request to stop direct marketing, please contact us through the contact information provided on this website.

We will process such requests within a reasonable time, in accordance with applicable legal requirements.